Refund & Cancellation Policy

Some Fursa features are available under a paid plan, Fursa Plus. It is sold as a prepaid term rather than a recurring subscription: you pay once for one, three or twelve months, and that is the whole transaction. The price and the term are shown in XAF before you pay. Payments are handled by our payment provider, Chariow, using card or mobile money.

There is no timed trial and nothing converts to a paid plan by itself. Fursa has a free tier instead: the full ranked list of routes that match you, with one of them open in full, permanently and at no charge. You see what the paid product is before you decide whether to pay for it.

There is nothing to cancel. A term does not renew, no payment method is kept on file, and no further payment is ever taken automatically — so stopping simply means not buying another term. Your access runs to the end of the term you paid for, and routes you opened on the free tier stay open afterwards.

Because Fursa is a digital service delivered immediately, payments are generally non-refundable once a term has begun. However, we will provide a refund where the law requires it, or where you were charged in error, were charged more than the price shown, or were unable to access a paid feature because of a fault on our side.

Email hello@fursa.space from your account address, with the date and amount of the payment and a short explanation. Approved refunds are returned to your original payment method through Chariow, typically within 5–10 business days depending on your bank or mobile-money provider.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of your account while the matter is investigated.

Billing questions: hello@fursa.space.